The PC version of SketchUp Pro requires the Microsoft .NET Framework 4.5.2. During install, SketchUp will detect if the correct version of the .NET Framework is missing and will prompt you to download and install the package. Click the "Yes" button to install the package. Due to file size, we suggest downloading the .NET Framework using a broadband connection or faster. If you're using a dial-up connection, please be aware that downloading will take some time.

Situation: every few minutes, an "invalid filename" message is displayed. SketchUp automatically saves your files while you are working on them, by default, every five minutes. This message is displayed when SketchUp is unable to write the auto-save file to the default location.

In the case of an incomplete download, the problem isn't with the model itself; rather, the failed download results in an incomplete file that SketchUp can't recognize or open.

This file error is not an issue in SketchUp 2017 and beyond. Select another version of SketchUp from the drop-down list to see details about resolving this issue in SketchUp 2014, 2015, or 2016. Older Versions In older versions of SketchUp, when the Preview Pane in Windows Explorer is open and a SketchUp model is opened via File > Open, you might see the following error: The file <your SketchUp model name> is currently locked by another user. Do you wish to open this file Read-Only?

You may see this error when interacting with 3D Warehouse or Extension Warehouse from inside SketchUp. To resolve this issue, please follow these steps:

Error messages aren't fun for anyone. We've brought together a list of errors you may encounter if something goes wrong while using SketchUp and what to do to get things back to normal:

MacOS To work around this issue, press Ctrl+F7. If you're using a Mac laptop, press Ctrl+Fn+F7. Pressing Ctrl+F7 will disable Full Keyboard Access". If the shortcut doesn't work, go to System Preferences > Keyboard > Keyboard Shortcuts' , select 'Text boxes and lists only' under 'Full Keyboard Access'.

When you run into an issue while using SketchUp we want to make sure you have enough information to get things back up and running. Here are a few common issues, and how to fix them:

Situation You're exporting a SketchUp file to one of these formats: FBX, OBJ, 3DS, VRM, or XSI. On the Windows platform your export fails with a blank dialog box. On a Mac you get an error message like "SketchUp SDK error: An error has occurred resulting in an invalid output file..." Cause Most likely this problem is caused by materials based on images that have no extension. For example, your material may be based on an image named "brick" rather than "brick.jpg" or "brick.png"

PRO SketchUp Pro enables you to export a model as an XSI file. XSI files are used with Autodesk Softimage, an application filmmakers, video game designers, and advertising firms use to create 3D content. Although the use of Softimage has declined and Autodesk plans to deprecate Softimage in 2016, you may need an XSI file if you still use Softimage in your workflows. To export an XSI file from SketchUp Pro, follow these steps for your current operating system: