When creating a model you may run into some unique issues. Here we'll take a look at some known issues not related to a specific tool or technique. Some common issues include:

When SketchUp crashes you will see Bug Splat, a third party application integrated into SketchUp that helps us collect crash information. With Bug Splat you can send us data about the crash you just experienced and save a copy of

There are a handful of issues that can come up with Online Features in SketchUp; Can't connect to web tools; 3D Warehouse, Extension Warehouse, Add Location and Licensing. There are a few techniques that may help resolve this issue. Update your default browser to a modern web browser SketchUp no longer supports Internet Explorer as it was retired by Microsoft in 2016. The default browsers that work best with SketchUp are Chrome, Safari, and Firefox, as well as the more recent versions of Microsoft Edge. Updating your browser version might help.

SketchUp requires uninterrupted access to the internet for features such as the 3D Warehouse, Add Location and Extension Warehouse. To ensure connectivity you may need to adjust settings in your Firewall, Proxy or Internet Security software for your network or computer.

SketchUp has a few features that require an internet connection, and with that can come some unique errors. These features include: Add Location 3D Warehouse Extension Warehouse Take a look at Problems connecting to the Internet if you are online but can't connect.

To keep SketchUp interactive and responsive while you're modeling, SketchUp waits to render the model with full detail until you temporarily stop working on the model. For large models that are using a complex Style, you may notice a significant pause when you end a modeling operation before the full-detail rendering completes. This pause allows you to start your next modeling operation without the renderer interrupting your work.

SketchUp is a graphics-heavy application. We suggest always keeping your graphics drivers up-to-date. Updating drivers can often correct odd visual behaviors such as freezing, artifacts, model slicing, and slow performance. Windows If you have a notebook or laptop computer:

SketchUp is a graphics-heavy program. Knowing your graphics card can help you troubleshoot odd visual behaviors or recommend a good-performing card to other users. The easiest way to find your graphics card is to run the DirectX Diagnostic Tool:

We recommend any graphics card that fully supports OpenGL 3.0 or higher and has at least 64 MB of video memory. If you're going to create large models, we recommend a graphics card with more than 512 MB of video memory. OpenGL is a set of instructions for how your computer's graphics components work with the rest of your computer and your software. OpenGL is particularly important for 3D programs like SketchUp, as well as 2D graphics programs. If the graphics card manufacturer supports the standard OpenGL instructions well, then your 3D and 2D programs will work well.

Graphics card The graphics components are the part of your computer that control and enhance how graphics (pictures, videos, programs, animation, 3D) are displayed on your computer screen. Often, the graphics components are on a separate card that plugs into a slot on the motherboard, which is the main part of the computer. That's why the graphics components are commonly called the graphics card. Sometimes the graphics card components are build directly into the motherboard. Other common names for graphics components