Multi-Factor Authentication

Multi-factor Authentication (MFA) adds extra layers of security used to verify your identity when logging into SketchUp. When you enable MFA, your Trimble ID uses two factors of authentication - your username and password, and a verification code based on the MFA method associated with your account.

Setting Up Multi-Factor Authentication

When Creating a Trimble ID

When you create a Trimble ID you are given the option to protect your account with MFA the first time you successfully attempt to login.

If you choose to enable MFA, you will be asked to scan a QR code with your preferred authentication application. You can click Use a different method to use SMS instead.

To skip setting up MFA, click Remind me later.

Note: If you create a Trimble ID using a 3rd party sign-in option (Google, Apple, or Microsoft), that 3rd party manages your MFA settings.

Enabling Multi-Factor Authentication in Your Profile

If you didn't set up MFA when you first created your Trimble ID, you can always choose to enable it later in your profile page by following these steps:

  1. Sign into your account and navigate to your profile page.
  2. On the right side of the page find Multi-factor Authentication.
  3. Click the toggle. The Multi-Factor Authentication modal appears.
  4. Click Enable Multi-Factor Authentication and enter your password when prompted.
  5. If you have a preferred authenticator app scan the QR code you see. If you do not have a preferred authenticator app, click Use a different method to use SMS authentication instead.
  6. After you receive a verification code, enter it and click Submit. You have successfully enabled MFA!

Logging In with Multi-Factor Authentication

When you login to your account with MFA enabled, you will be prompted to enter a verification code based on which authentication method you chose to use.

One-Time Password

If you choose an authenticator app as your MFA authentication method, Trimble sends a request to that app to provide a one-time password when you login.

When you receive the code, enter it and click Submit.

SMS

If you choose SMS as your MFA authentication method, Trimble sends an SMS message to your designated device or email address.

When you receive the code, enter it and click Submit.

Disabling Multi-Factor Authentication

If you need to disable MFA for any reason, you can do so from your profile by following these steps:

  1. Login to your Trimble account.
  2. Navigate to your profile
  3. Click the Multi-Factor Authentication toggle.
  4. When prompted, enter your password.
  5. Enter the verification code sent to your preferred MFA method.
  6. Confirm you would like to disable MFA.
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