Skip to main content
User Guides
Account Management
SketchUp Pro
LayOut
SketchUp for Web
SketchUp for iPad
SketchUp for Schools
Style Builder
SketchUp Viewer
3D Warehouse
Extension Warehouse
Learn
Community
Buy
New SketchUp Pro Licenses
Upgrade a License
Renew Support
Corporate Solutions
Student & Educator Licenses
Customer Support Center
Contact Support
/ Technical Questions
Contact Technical Support
What type of issue are you experiencing?
- Select -
Logging in and access
Manage my Account and Subscriptions
SketchUp Products
Logging in and access
- Select -
Creating a Trimble ID or 2-step verification
First time login / Password reset
Any other access issues to my product
Manage my Account and Subscriptions
- Select -
Purchase
Order and invoicing
Billing and payments
Account Management
Subscription User Management
Any general non-product inquiry
SketchUp Products
- Select -
SketchUp Modeling
Layout
3D Warehouse
Trimble Connect
SketchUp Viewer
V-Ray
Sefaira
Scan Essentials
PreDesign
SketchUp for Schools
Need help with a different Trimble Product
What kind of device are you using when experiencing your issue?
- Select -
Web Browser
Desktop for Mac
Desktop for Windows
iPad
Mobile Phone
Virtual Reality
What can we help you with?
- Select -
Installing
Licensing / Authorization
Crashing / Hanging / Freezing
Not working as expected
Trouble importing or exporting
Other
Bugsplat ID Number
First Name
Last Name
Email Address
Company Name
Company Size
- Select -
1
2-5
6-10
11-50
51-100
101-150
151-250
251-500
500+
Job Role
- Select -
Administrator
Architect - Design
Architect - Generalist
Architect - Landscape
Architect - Technical
BIM Strategist
C-Level/CEO ++
Contracts Manager
Designer
Detailer
Educator - Dean - Professor - Teacher
Engineer - Civil
Engineer - MEP
Engineer - Project
Engineer - Site
Engineer - Structural
Estimator
Fabricator
GIS Analyst
Information Systems and Technology
Infrastructure
Management - Asset and Warehouse
Management - BIM/DAK
Management - Construction
Management - Facilities or Office
Management - General
Management - Operations
Management - Project
Management - Real Estate
Marketing
Owner
Partner
Pre-Cast Detailing
Pre-Cast Fabrication
Pre-Construction
Purchasing / Procurement
Student
Surveyor
Other
Phone Number
Country
- None -
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia & Herzegovina
Botswana
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Caribbean Netherlands
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo - Brazzaville
Congo - Kinshasa
Cook Islands
Costa Rica
Côte d’Ivoire
Croatia
Curaçao
Cyprus
Czechia
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong SAR China
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao SAR China
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Réunion
Romania
Rwanda
Samoa
San Marino
São Tomé & Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia & South Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
St. Barthélemy
St. Helena
St. Kitts & Nevis
St. Lucia
St. Martin
St. Pierre & Miquelon
St. Vincent & Grenadines
Suriname
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu
U.S. Outlying Islands
U.S. Virgin Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis & Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Are you an administrator or IT professional helping an end user?
- Select -
Yes
No
End User Email Address
Product
- Select -
SketchUp Pro Subscription
SketchUp Classic
SketchUp Free/Make
SketchUp Shop
SketchUp for Schools
SketchUp Studio
Sefaira
Layout
Mobile Viewer: Android
Mobile Viewer: iOS
Mobile Viewer: Oculus
Trimble Connect
PreDesign
Other Trimble Product
SketchUp Version
- Select -
SketchUp 2021
SketchUp 2020
SketchUp 2019
SketchUp 2018
SketchUp 2017
SketchUp 2016
LayOut Version
- Select -
LayOut 2021
LayOut 2020
LayOut 2019
LayOut 2018
LayOut 2017
LayOut 2016
Add a file
(only 1, 10MB max, file allowed). For more than 1 file, combine into a zip file and then upload!
Supported Formats: jpg, jpeg, pdf, png, zip
Tell us about your issue or inquiry
We collect your personal information, business information, and geolocation and use this information to market to you, to provide sales and after-sales support to you, to provide you with the SketchUp products you have requested, and we may provide your information to an authorized reseller in your region for the same purposes. Personal data submitted using this form is subject to
Trimble’s Privacy Notice
and the supplemental
SketchUp Privacy Notice
.
Do Not Sell My Personal Information
. In areas where Trimble chooses not to service customers directly, I agree to be contacted by an authorized reseller.
I agree
CAPTCHA
Leave this field blank